House of Self Counselling Terms & Conditions

Our terms and conditions are not full of legal jargon and we hope, like our service, they offer a simple and straightforward way of understanding how best we can work.


Everything discussed in-client/counsellor sessions conducted at House of Self will remain confidential with the exception of Risk Management issues. All information disclosed within sessions is completely confidential and may not be revealed to anyone without your written permission except where disclosure is required by law. All counsellors and psychotherapists at House of Self are registered practitioners. This requires them to hold a membership for a recognised, professional body, to ensure they meet national standards for their professional training, performance and conduct and to maintain the highest standards of practice. Trainee counsellors upholding our low-cost service will require a valid student membership with a recognised professional body. All practitioners at House of Self will attend monthly supervision with a more senior practitioner (counsellor or psychotherapist). This is to ensure all practitioners at House of Self are working ethically and have the opportunity to discuss client work and professional development. Whilst supervision will require the discussion of client content, it will not reveal clients’ names or other identifying information. Supervisors are also bound to keep content completely confidential. All practitioners at House of Self comply with the legal obligations of the General Data Protection Regulations (May 2018).


All counsellors at House of Self are either registered with the United Kingdom Council for Psychotherapy (UKCP), the British Association for Counselling and Psychotherapy (BACP), the British Psychoanalytic Council or the British Psychological Society (BPS). 

Counsellors at House of Self are fully trained and experienced professionals. We ask that our counsellors are as experienced in life as they are in their training and expertise. It is important to us that our counsellors are open-minded, dedicated and curious. 

Our low-cost service is run by counsellors and psychotherapists who are either in training, working towards qualification or accreditation. On occasion, fully qualified counsellors will work with low-cost clients. 

Risk Management

If during a session, your counsellor becomes aware of what we deem to be a ‘High-Risk Issue’ then they will immediately discuss this with you. There are several reasons for this which include, risk of suicide, or harm to others such as abuse or violent behaviour. House of Self practitioners (your counsellor or psychotherapist) is required to report such issues and seek further advice. This might entail referring to additional agencies, for example, Social Services and, or, your GP. All risk management at House of Self is coordinated by our Clinical Governance Team.

Record Keeping and Data Management

Case Notes – Practitioners may keep a file of handwritten case notes to assist them in recalling information that would help clarify and assist them in the development and progress of sessions. All notes taken by any practitioner at House of Self will be kept securely for a period of up to three years after sessions have ended. At the end of this period, case notes will be destroyed. You are, upon request with a Subject Access Request, able to access your case notes. Please be advised that notes will never contain your name and will instead be identified by a unique reference, to ensure your identity remains confidential.

Assessment and Consultation Tools – Assessment tools can be used within the sessions. These tools can help to track and monitor progress in different areas. All assessment and consultation tools used by any practitioner at House of Self will be kept securely for a period of up to three years after sessions have ended. At the end of this period, case notes will be destroyed. You are, upon request with a Subject Access Request, be able to access your case notes. Please be advised that notes will never contain your name and will instead be identified by a unique reference, to ensure your identity remains confidential.

Appointments – All client appointments, scheduling, contact and payment information is held online. This system is only accessible by an account holding practitioner at House of Self and senior management. Information stored here remains completely confidential and is stored securely in accordance with our Privacy and GDPR policies.

Personal Boundaries

Physical contact is inappropriate at any time and no contact is permitted with your practitioner outside of sessions. You may, however, liaise via text, phone or email to clarify session times or to note session absences. In order to respect privacy and discretion, the practitioner may discuss with you how you might interact if there is a chance of meeting in a social setting outside of House of Self.

Clinical Supervision

As mentioned above, all practitioners at House of Self will receive regular clinical supervision. These sessions are used to monitor, guide and improve upon current practice. During supervision, whilst your session content may be disclosed, client names and sensitive information will not be revealed in accordance with ours and professional counselling standard policies and confidentiality will not be breached.

Not advisory

House of Self practitioners are neither qualified nor ethically able to advise clients in respect of practical aspects of the presenting issues.

Reciprocal Commitment and Continuity

House of Self is committed to ensuring our counselling and psychotherapy service is open to you for as long as you need it. Whilst our counsellors and psychotherapists provide open-ended therapy, there will be a contract in place between yourself and your counsellor to ensure regular and continuous therapy. Sessions will be agreed between yourself and your counsellor and weekly sessions will continue to run on the same day, at the same time and in the same location. We do also offer one-off sessions, top-up sessions and shorter sessions where availability allows. Please be advised that once your sessions have finished with your practitioner, you accept they may not be available for additional sessions should you return to our service at a later date, however, we are committed to ensuring you are able to top-up or re-start therapy with your original counsellor at a later date should you wish to. 

We do expect a reciprocal commitment to sessions offered to you by House of Self. Please ensure you arrive promptly and ready to engage. Please be advised that sessions will end on time and will not be extended due to late arrival.

It may be suggested to you by your counsellor to work on additional tasks in between sessions. This should be prioritised in order to gain the most from sessions at House of Self. We see this as an important element in your commitment to therapy with us.

It is likely that you will find you are not able to make a regular commitment to sessions. In these circumstances, we may, at our discretion, terminate the regular commitment and offer ‘ad-hoc’ sessions. However, on an ad-hoc basis, we will not be able to guaranty any degree of certainty to booking a future session; this is due to your practitioners’ other ongoing and regular commitments.


The fee depends on the tier of service you require and is for a 50-minute session unless stated otherwise in advance. All fees are to be paid by Credit or Debit Card at the end of your session where your counsellor or psychotherapist will use a contactless PoS system to take payment unless you have purchased your sessions in bulk, in which case you would be required to pay the fee in full prior to your session commencing. The fee is subject to annual review. Cash payments are also accepted.

Our Cancellation Policy 

Cancelling Individual Sessions:

If you are unable to attend your session the following terms apply:

  • We operate and require a 48-hour notice cancellation policy. 
  • Absence with less than 48 hours’ notice, or a ‘no show’ will be charged the full fee. Please inform House of Self as soon as possible. It may be possible to provide you with an alternative session for that week and avoid a cancellation charge if the reason for cancellation is deemed as an emergency.
  • If your practitioner is unable to attend a session, we’ll inform you as soon as possible and you will not be charged. We may be able to offer an alternative session for that week.

Ending Counselling:

If you are thinking about ending your current sessions, please make it known to your counsellor or psychotherapist so they are able to facilitate a planned ending and notify the team at House of Self. Whilst this agreement can be cancelled or terminated by notifying House of Self with 7 days’ notice we recommend you discuss ending your sessions with your counsellor and agreeing on a final date.

Notifications: For all notices of cancellations, please email [email protected]

House of Self Complaints Procedure: Your House of Self counsellor or psychotherapist will welcome any opportunity to discuss any difficulties that may arise regarding your sessions and will work with you to help resolve this. If your situation remains unresolved, please raise your concerns with Emma Williams who can be contacted on (number) or via email: [email protected] with the subject heading ‘Complaint’. We understand that raising concerns about therapy and or your counsellor or psychotherapist is not always easy however we can assure you of a sympathetic response and will work hard to ensure you are satisfied with the outcome. If you are dissatisfied with our response you can seek advice from one of the relevant associations e.g. BACP or UKCP.